The index, which is published by Berlin-based Transparency International, aims to rank nations “based on how corrupt a country’s public sector is perceived to be.” The index ranked 176 countries on a scale of 0 (perceived to be highly corrupt) to 100 (perceived to be very clean).
I don’t think this is accurate.
Vehicle title transfer in #Ukraine: 6 mind-numbing hours of bureaucracy and still counting.
Now @privatbankua says no online purchases > 700uah ($30) unless its through their service. I need a new bank. see http://romaninukraine.com/i-hate-banking-in-ukraine-rant/.
Banking in Ukraine continues to be a nightmare.
The competence that seems to be lifting the quality of restaurants and retail in Ukraine barely penetrates into banking. I hate it. Most tellers are like incompetent little girls terrified that you’ll ask them to do something difficult or unfamiliar — that you’ll give them an opportunity make a mistake. I blame their managers. Mostly they seem ready to tell you whatever they must, really to make whatever sounds they must, as any connection to the real physical world being incidental, to get you to leave them alone.
A couple years ago, I used to bank with Raiffeisen Bank Aval Ukraine. I opened an account to transfer myself some money from the US, expecting it to be cheaper and more convenient than ATMs.
I wanted an alternative to physically walking to the bank to check whether the deposit arrived and asking whether I could check online. They gave me a brochure with instructions how to do so. (First visit.) Great! The instructions did not help, so I returned to ask again. Apparently I would need to set up some special thing, and the teller who could help me would only be in tomorrow. (Second visit.) On my third visit, she started helping me and then asked for my passport, which I did not realize I needed. On my forth visit, she wasn’t there again, and asked me to return after lunch. On my fifth visit, she started helping me, got through the step with my passport, and then asked for the form which shows my tax id number. On my sixth visit, the job was done, and I was able to then check my balance online.
Can you please exchange this big stack of 50s for a small stack 500s? (It was maybe $100 worth.) She counts my 50s. Then she looks around confusedly. “I don’t have enough 500s.” “Is this a bank?” I ask. I suggested that maybe her neighbor had more. She said she wasn’t allowed to ask.
Similar to Episode 1, it took about five visits to close my account with Raiffeisen Bank Aval. A comedy of incompetence and bad manners.
The one thing they did right was telephone me months later asking why I closed my account. I put down my work, shut the door, and let them have it. We spoke — meaning, I spoke, they (surprisingly) listened — for a good twenty minutes.
So I opened an account with Privat Bank for it okay online banking. It’s Ukraine’s largest bank, with branches everywhere. The owner is a sleazy oligarch, but one who at least had the decency to support Ukraine, both vocally and materially. For this he was rewarded with a governorship which he promptly lost after using his personal army to settle a business disagreement.
Anyway, Privat Bank.
This summer I had to transfer money to another account for an office expense. It was about $8 to buy water, if I remember correctly. I did the transfer online. Then I received a phone call as a security check. There was a live human doing the check. He spoke quickly and impatiently, and in Russian. He asked for a name and I told him the name of the recipient. He said no, he needed my name. I told him my name. He said it was wrong. (WTF!?) He said I failed the security check, and then hung up. My card was blocked.
It took about an hour sitting in a Privat bank while a surprisingly polite and heroic teller named Allah made phone calls on my behalf. I considered buying her flowers.
For about a week, Privat’s online banking seemed to be down. When I tried logging in, I would get a message that “service is temporarily unavailable.” But then something strange happened. I mentioned this to someone, and they said they used the service daily without any problems.
It turns out that the genius UX team of their website was giving me a “temporarily unavailable” message when I had been blocked! I was blocked because apparently, I don’t know my own name. (see Episode 4)
So I went back to Allah. This time it took over an hour, but eventually I was unblocked.
EPISODE 6 (today):
I try to add 110 uah (about $5) to my phone card. The transaction on the website seems to go through, but then I get an SMS saying that 110 uah is over my limit for internet transactions. (I pay this amount monthly.)
After struggling with their website with only PRETENDS to provide an English language option, I walk to my favorite teller in all over Ukraine, Allah. It took about an hour.
Over the phone, they told her that everything with my account was fine and that I should try again. I did. Same result. They didn’t believe her, so she photographed my cellphone showing the SMS and sent it to them.
It turns out my maximum internet transation was set to zero. Just because . . . because fuck you for trying to do banking in Ukraine.
She walked me through the not-quite-English interface and showed me where to change it. The change required an SMS confirmation code. Apparently, it takes a few hours to go into effect. I thank Allah profusely and thought again about buying her flowers or chocolates, but I’m married now and wouldn’t want her to get the wrong idea.
Hour later, I received an automated phone call from Privat bank asking me whether I wanted to raise my credit limit or if someone told me to do so. The message seemed to ask me the same question three times worded in slightly different ways.
Do you know what the best part of Episode 6 is? Even though the website now indicated a higher limit for online transactions — significantly higher than $5, I still get the same rejection when I try to add money to my phone.
Moral of the story: DO NOT BANK IN UKRAINE!
EPISODE 7: I’m unable to make online purchases. When I try, I get a cryptic SMS “Purchase amount too low”. But I’ve grown accustomed to the fact that error messages — whether on their website or via text messages — often seem deliberately designed to confuse you.
I consult with Alla and Nadia, the two kindest bank tellers in Kyiv for whom I am very grateful.
After 45 minutes, my inquiry remained unresolved and I suggested I return to work and they call me when they get answers.
That evening, Nadia calls. Apparently, Privat Bank no longer allows internet purchases over 700 uah unless it is through their payment system, Privat24.
Sorry, Kolomoiski. I’m done with your bank.
I did a small good thing for #Ukraine today. Introduced an American journalist friend to local activists fighting corruption. Win-win.
Train Stations are the worst. My life has gotten measurably better since I learned how to buy tickets online. Nevertheless, sometimes I still have to go to the station. Picture this:
Crowded. Long lines. Everyone is cranky. The cleaning lady pushes aside the clerk with her mop. The clerk first slides her chair back to accommodate the cleaning, then leaves her booth altogether and so the stone-faced hag with the mop can fishing moistening the floor with her dirty rag on a stick.
You know those toxic “green” lightbulbs which the enviro-fascists have been promoting until recently? The ones filled with mercury?
There seems to be no proper infrastructure for disposing them in Lviv.
I even asked in a lightbulb/lamp store. They said “throw it in a dumpster, but as far away from our store as you can.”
I don’t yet know how legally binding this is. It may only be the opinion of Ukraine’s central bank, but nevertheless, it’s bad. It represents exactly the type of corrupt Soviet bureaucratic thinking that Ukrainians rebelled against last winter. Worse, this statement is aimed at the tech industry — the one place talented Ukrainians consistently find refuge from corporate raiders and rent seeking bureaucrats. It’s a very, very discouraging blow at a time when so many Ukrainians have sacrificed so much in a fight that was largely about greater economic freedom. I expect a reaction from the recently formed Bitcoin Foundation of Ukraine.
In connection with citizens about the legality of use in Ukraine “virtual currency / Cryptocurrency” Bitcoin inform that.
According to the Constitution of Ukraine (Article 99), the Civil Code of Ukraine (Article 192), the Law of Ukraine “On Payment Systems and Money Transfer in Ukraine” (Article 3) and the Decree of the Cabinet of Ministers of Ukraine from 19.02.93 № 15-93 “On Currency regulation and Currency control “(Article 3) hryvnia currency of Ukraine as the only legal tender in Ukraine, adopted by all natural and legal persons without any restriction on all territory of Ukraine for the transfer and settlement.
One of the functions of the National Bank of Ukraine is the monopoly of Issuance national currency of Ukraine and the organization of cash circulation (Article 7 of the Law of Ukraine “On the National Bank of Ukraine”).
Volume and turnover in Ukraine other currencies and use of substitutes as a payment prohibited (Article 32 of the Law of Ukraine “On the National Bank of Ukraine”).
Given the above, the National Bank of Ukraine considers “virtual currency / Cryptocurrency” Bitcoin as a money substitute that is not providing real value and can not be used by individuals and entities on the territory of Ukraine as a means of payment, because it is contrary to the norms of Ukrainian legislation.
In addition, when using “virtual currency / Cryptocurrency” Bitcoin is a factor of increased risk associated with this service, operations or supply channels, including anonymous transactions (which may include cash), decentralization operation.
However, the international distribution of such payments for this category of services attractive to illegal activities, including money laundering, proceeds from crime and terrorist financing.
We emphasize that the risks for use in the calculation of “virtual currency / Cryptocurrency” Bitsoin responsible party payments for them. National Bank of Ukraine as a regulator is not liable for risks and losses associated with the use of “virtual currency / Cryptocurrency” Bitsoin.
In order to protect consumers’ rights, safety, money transfer National Bank of Ukraine encourages citizens to use the services of only those payment systems, settlement systems, which included the National Bank of Ukraine in the Register of payment systems, settlement systems, participants in these systems and service providers payment infrastructure.
Haven’t made a “wasteland” post in a while.
So, I go to pick up my laptop. They run the charge through the card reader three times and they get an error code each time. They call me today and say they have it fixed. I show up. It doesn’t work. I find out that they have charged me 12K because each transaction DID process, and is now being refunded.
I think we need to have refunds on errors issued immediately, with the merchant absorbing the risk. Where the hell is our consumer protection?
So I am out 12K, albeit for three days, and I have no new laptop [technical problem with it]. Sigh.
This kind of incompetence is rife here.
Sh_t doesn’t work. It doesn’t work. Anywhere. It’s exasperating.
So yes, the people are wonderful, and yes, it’s beautiful and yes the food is good, and yes it’s inexpensive. But you have to put up with third world infrastructure and the all too pervasive remains of soviet bureaucratic incompetence – everywhere.
A friend’s observation:
“An awful lot of Ukraine is like mexico. Its tragic. All of this horrible post soviet decaying brick, concrete, and sheet metal.
No people were ever so poor with such nobility and grace. I love them.
Especially the old guys with bug russian hats. .
The middle of america is hollowing out. But the relative decline is being filled with the third world.
We do not decay as gracefully.”
Apparently, some plain old Ukrainian who lived above the restaurant won a law suit against the restaurant for damages incurred during a rennovation.
The writing on the windshield reads “my owner won in court against Murakami.”
Visited the VA while I’m in the US. There’s a new system called “My Health-E-Vet”.
I did manage to sign up, much to my surprise. Now, to make the system actually useful, I need to complete these three steps:
1. Download, print, and sign the VA Release of Information (ROI) form (10-5345a-MHV) (PDF)
2. Mail your signed form to the Release of Information Office at your local VA health care facility. You can use the Facility Locator to find the address
3. Select YES – UPGRADE MY ACCOUNT
Note: Please, allow up to 20 business days to complete the Online Authentication process.
I stand in utter awe of this level of incompetence and bureaucracy. I don’t think I could achieve it if I made an active effort.
One characteristic which distinguishes US bureaucracy is resource intensiveness.
One of the owners of the L’viv-based, multi-million dollar video game company, Nravo, was murdered by a knife-attack in the entrance to his home. The perpetrator didn’t take any money.
Dear Ukrainians, it is neither democracy nor law-abidingness which creates a wealthy society. Hell, most of what the Bolsheviks did was in accordance with the laws they themselves passed. A wealthy society arises when there are property rights.
Three men, two of whom were police raped a woman who was on her way home from a disco. As is common in Ukraine, the sociopaths are relatives of important politicians. The police made no arrests. An angry mob went and ransacked the police station and continue to protest there.
I posted about the physical attack against the business last week. Now this:
It happened in the village of Chausove in the Mykolaiv Oblast. The owner of the raided agriculture business is an opposition politician.
It’s crazy that there seems to have been a definite “order of battle.”
It says guards and farm workers repelled the first attack. Then the attackers brought out pistols and shot guns and split into two groups — one continued pressing the front gate, and the other went around the side.
The owner wrote that he called the police, but they ignored the incident.
He wrote on his Facebook page that there were 80 attacked with pistols and shotguns. He accuses Mykolaiv region governor Mykola Kruglov and general attorney of Ukraine Viktor Pshonka of orchestrating the raid.
It says the arrived in buses.
No on was killed, but many were wounded, five seriously.
I hate injustice. It’s hard for me not to imagine the defenses I supervised in Afghanistan, and how easily we would have slaughtered these attackers.
Just one machine gun, hell, one rifle could have stopped this attack. The hooligans are usually poor guys who work out a lot. They’re not invested in their crime. So simple. One marksman on the roof of the factory, and everything would be fine.
Of course, I had different rules in Afghanistan. I’m only thinking tactically. That’s a very narrow view. Here, such a defense would likely prompt a repose from the Ukrainian military on behalf of the corporate raider.
Where the hell is that “Zbroya” organization? They should be promoting gun ownership as a solution to this problem instead of masturbating to pictures of uniformed soldiers.
My contact at the archives isn’t answering the phone. I look their number on the internet.
The first number doesn’t work. The second rings and rings without an answer. An old woman answers the third number.
“Is this the archive?” I ask.
“Oh, no, she replies right away. Their number is 2-6 and you dialed 0-6.”
I’m surprised that she knows this, and glance again at their webpage.
“Do you know that your phone number is on your webpage?”
She says something I don’t understand. Her voice is old. Maybe she doesn’t know what a webpage is.
“They are advertising your phone number. They are saying it’s the phone number of the archive.”
“It doesn’t do any harm,” she says.
Her indifference makes me angry. “Maybe you should call them and tell them to change it so that people stop calling you.”
“Oh, I don’t get that many calls,” she says.
I thank her and hang up.